Updates to our policies...
Our hearts go out to everyone impacted by COVID-19. All of our retail locations have temporarily closed to ensure the safety and health of our community. If you would like to visit one of our stores, or set up a delivery, we're happy to accommodate. Please reach out to firstname.lastname@example.org with all inquiries.
We have waived our shipping fees at this time to allow easier online shopping. All US orders with ground shipping will ship for free.
Our return policy has also been extended. Beginning March 18th, purchases made in stores over the last 30 days will be accepted through in-store returns with receipt within 30 days of store reopening. For online orders, we will extend our return policy from the standard 30 days to 60 days .
During this unprecedented time, we are working closely with our stores and warehouse to ensure best practices are in place for all of our staff and associates. Stores that remain open are disinfected regularly, and our associates are employing social distancing. Our corporate team has been encouraged to work from home.
Our warehouse is also taking preventative measures. Flexible schedules have been implemented to accommodate child care needs. Associates within the warehouse are practicing social distancing within the facility, and office personnel are working from home as well. Our warehouse is also working with limited staffing in order to keep employees safe. Please be patient with any shipment delays as we work to keep our employees safe.
As always, we're here for you to answer any questions you might have, please email us at email@example.com.