Customer Care

We aim to process and ship orders as quickly as possible.  As a result, we are rarely able to change or cancel orders. Please email service@rollerrabbit.com with your order number and we will do our best to assist you.

We're sorry you have not received your complete order. The item(s) may be out of stock. Please email service@rollerrabbit.com and provide your order number for the best assistance.

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay and Shopify Pay (plus, Shopify Pay Installments).

By law, we are required to collect sales tax on behalf of states that we have reached nexus in, as defined by the applicable state and federal laws. Sales tax will be calculated during checkout and collected based on the shipping address. For international orders, you will be responsible for paying the required duties & taxes upon delivery.

If you receive an error message after trying to place your order, please check the following:

• Check for typos, misspellings, or extra spaces in your name, address, or zip code.
• Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.
• Verify that your security code is correct.
• If you continue to have issues placing your order, please email service@rollerrabbit.com.

Please see our Returns and Exchanges page for information regarding our policies.

Welcome and thank you for signing up for our mailing list! You will receive two emails. The first will require you to confirm you have signed up for our mailing list. Upon confirmation, you will receive a second note with a unique welcome promo code. If you do not see an email from us, please check your spam or junk folder (or the "Promotions" tab for Gmail users).

Our promotions vary. Our classic prints are generally excluded from sales (Amanda, Jemina, Cata, Hathi, Hearts, Monkey and Moby). Each promotion is different and may exclude additional items from promotional features. If you are having difficulty adding a promo code to your order, please contact us at service@rollerrabbit.com.

Only one promotional code may be used per order.

Current promotions are not valid on past purchases. We apologize for the inconvenience.

Outside of the United States, we ship to the United Kingdom, Australia and Canada. 

Prices listed are in USD. 

We currently offer a single, standard shipping rate to the UK, Australia and Canada. We do not offer expedited shipping at this time. Please note, our personalized product takes an additional 10-12 days to be embroidered and shipped.  We currently ship DDU (Delivery Duty Unpaid). This means you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

No, duties and taxes are not currently included in product prices or shipping costs. We currently ship DDU (Delivery Duty Unpaid). This means you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Thank you for gifting Roller Rabbit! We do not offer gift wrap but we do offer gift messaging. We currently offer the option to add a gift message to your order for an additional $3.00. This will be printed on branded stationary.  Personalized items are not eligible for gift messages.

We currently offer e-gift cards! Search "Gift Card" on our website to purchase! 

Yes! Visit our returns portal and click the "Returning A Gift" button to get started.

Roller Rabbit Rewards is a rewards and referrals program that allows you to earn points for every dollar spent, receive exclusive access to products, and more! 

Roller Rabbit Rewards is a points-based rewards program with different membership tiers. Check out the information below to learn more about the program!

Membership tiers are based on your annual spending. The annual rolling year is a 12-month period starting when you reach a certain tier. The membership tiers determine which benefits you receive.

Moby Tier: Spend $0 - $500

Hathi Tier: Spend $501 - $1500

Monkey Tier: Spend $1501+

Refer a Friend is our referral program that allows you to share a 20% off code with friends and receive 20% off code in return after they buy. The 20% off codes can only be redeemed on orders over $150.

Please note that each code is single-use and can only be used once. Cannot be applied to previous purchases. Cost of shipping is not included. Codes cannot be combined with other offers and cannot be used on gift cards.

As soon as you sign-up for an account with us, you will be rewarded with 50 bonus points. If you already have an account with us prior to the launch of the program, the 50 points will already be in your account. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts.

Dollars spent translate into points earned! Depending on the tier you are in, you will receive a different number of points per dollar.

Moby Tier: 1 point for every dollar spent

Hathi Tier: 1.25 points for every dollar spent

Monkey Tier: 1.5 points for every dollar spent

You must check-out using the same email address that you've created your account with. Double check that when you checkout, especially when using ShopPay and other third party checkouts, that you are using the correct email address.

Yes, if you return your order, the points from that order will be deducted from your account. 

Your points will start accumulating when you sign up for the loyalty program. Prior orders will not be applied. 

Unfortunately, we don’t allow multiple discount codes to be used in a single order. This means you can only use one discount code or reward point offer on a single purchase. However, you can use either a discount code or a reward point offer with a gift card.

On Desktop:  

1. Log in to your account
2. Add items to your cart
3. At checkout, select how many points you'd like to apply to your purchase in the right-hand promo bar

On Mobile:

1. Log in to your account
2. Add items to your cart
3. At checkout, expand your order summary. 
4. Select the amount you want to apply to your purchase using the drop-down in the box. 

*Please note, that you may not apply a reward that covers more than your order value. 

Items available for personalization are available on our personalization page. These items include many of our classic prints pajamas, loungewear, and cosmetics cases and bondi bags.

Personalization adds an additional $18 added to the cost of the item. This cost is already accounted for in the personalized product prices.

Personalized items are not eligible for gift messages or gift-wrapping at this time.

Once an order is placed, no changes or cancellations can be made to the order.

Personalized items ship separately from regular items. Please allow 10-12 business days process, produce and ship your personalized order. You will receive an email with shipping information once your order has shipped. 

All personalized items are Final Sale and cannot be returned or exchanged. 

Hand block printing is a centuries old craft performed by the finest artisans in India. This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.

Please follow the washing instructions on each individual garment. As a general rule, treat our products as hand wash items, particularly our comforters.  Please wash with mild detergent under the gentle cycle with cold water. We recommend line drying, especially if the item has intricate embroidery, delicate tassels, other embellishments or is one of our bedding items. We recommend using dryer or tennis balls when tumble drying our quilts and baby blankets although line drying is preferred if possible. For our cult-classic, double-faced, long-staple thread cotton pajamas, we recommend only tumble drying on low heat setting to avoid excessive shrinkage.

Due to the handmade nature of some of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to ensure accuracy and consistency, sometimes variations happen during production and drying times. In addition, color accuracy may differ depending on your screen settings. If you are unsatisfied with your item, please view our Returns & Exchanges policy. If you reach out to our service@rollerrabbit.com email address to discuss a product you have received, please include pictures showing the issue you encountered along with the whole garment and the tag. Including the date and location of purchase will also make it easier for us to assist you!

The price listed on the website when you added the item to your bag is the price of the item you purchased. Occasionally, prices for our website can be less or more than what is listed on the price tag hanging on the garment (depending on if the item has gone on clearance/sale or if there has been an overall price change to account for the changing cost of producing an item). If you believe that the price listed on your order confirmation and what was listed online was different, please contact service@rollerrabbit.com with the order confirmation and the price you believe was listed on the webpage and our team will be happy to ensure that you were charged the correct amount at the time of purchase.

We're sorry you have not received your complete order. The item(s) may be out of stock. At this time, if an item that you have ordered is out of stock and we are unable to ship, we will cancel and refund you for the item(s) as soon as possible. If you have any questions, please email service@rollerrabbit.com and provide your order number for the best assistance.

CONTACT US

Email is the best form of contact. Please send your questions to: service@rollerrabbit.com