Customer Care

We aim to process and ship orders as quickly as possible.  As a result, we are rarely able to change or cancel orders. Please email service@rollerarbbit.com with your order number and we will do our best to assist you.

We're sorry you have not received your complete order. The item(s) may be out of stock. Please email service@rollerarbbit.com and provide your order number for the best assistance.

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay and Shopify Pay (plus, Shopify Pay Installments).

By law, we are required to collect sales tax on behalf of states that we have reached nexus in, as defined by the applicable state and federal laws. Sales tax will be calculated during checkout and collected based on the shipping address.

If you receive an error message after trying to place your order, please check the following:

• Check for typos, misspellings, or extra spaces in your name, address, or zip code.
• Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.
• Verify that your security code is correct.
• If you continue to have issues placing your order, please email service@rollerarbbit.com.

Please see our Returns and Exchanges page for information regarding our policies.

Welcome and thank you for signing up for our mailing list! You will receive two emails. The first will require you to confirm you have signed up for our mailing list. Upon confirmation, you will receive a second note with a unique welcome promo code. If you do not see an email from us, please check your spam or junk folder (or the "Promotions" tab for Gmail users).

Our promotions vary. Our classic prints are always excluded from sales (Amanda, Jemina, Cata, Hathi, Hearts, Monkey and Moby). Each promotion is different and may exclude additional items from promotional features. If you are having difficulty adding a promo code to your order, please contact us at service@rollerrabbit.com.

Only one promotional code may be used per order.

Current promotions are not valid on past purchases. We apologize for the inconvenience.

Thank you for gifting Roller Rabbit! We do not currently offer gift messages, offer gift bags or gift wrapping at this time. Personalized items are not eligible for gift messages.

We currently offer e-gift cards! Search "Gift Card" on our website to purchase! 

Yes! Visit our returns portal and click the "Returning A Gift" button to get started.

Items available for personalization are available on our personalization page. These items include many of our classic prints pajamas, loungewear, and cosmetics cases.

Personalization adds an additional $18 added to the cost of the item. This cost is already accounted for in the personalized product prices.

Personalized items are not eligible for gift messages or gift-wrapping at this time.

Once an order is placed, no changes or cancellations can be made to the order.

Personalized items ship separately from regular items. Please allow 10-12 business days process, produce and ship your personalized order. You will receive an email with shipping information once your order has shipped. 

All personalized items are Final Sale and cannot be returned or exchanged. 

Hand block printing is a centuries old craft performed by the finest artisans in India. This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.

Please follow the washing instructions on each individual garment. As a general rule, treat our products as hand wash items, particularly our comforters.  Please wash with mild detergent under the gentle cycle with cold water. We recommend line drying, especially if the item has intricate embroidery, delicate tassels, other embellishments or is one of our bedding items. We recommend using dryer or tennis balls when tumble drying our quilts and baby blankets although line drying is preferred if possible. For our cult-classic, double-faced, long-staple thread cotton pajamas, we recommend only tumble drying on low heat setting to avoid excessive shrinkage.

Due to the handmade nature of some of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to ensure accuracy and consistency, sometimes variations happen during production and drying times. In addition, color accuracy may differ depending on your screen settings. If you are unsatisfied with your item, please view our Returns & Exchanges policy. If you reach out to our service@rollerrabbit.com email address to discuss a product you have received, please include pictures showing the issue you encountered along with the whole garment and the tag. Including the date and location of purchase will also make it easier for us to assist you!

The price listed on the website when you added the item to your bag is the price of the item you purchased. Occasionally, prices for our website can be less or more than what is listed on the price tag hanging on the garment (depending on if the item has gone on clearance/sale or if there has been an overall price change to account for the changing cost of producing an item). If you believe that the price listed on your order confirmation and what was listed online was different, please contact service@rollerrabbit.com with the order confirmation and the price you believe was listed on the webpage and our team will be happy to ensure that you were charged the correct amount at the time of purchase.

CONTACT US

Email is the best form of contact. Please send your questions to: service@rollerrabbit.com