Returns & Exchanges

Customer Care


Orders placed before 1:00 p.m. (ET) on Monday - Friday will be processed and shipped same-day. Orders placed after 1:00 p.m. (ET) will be processed and shipped the next business day. Orders placed on weekends or holidays will be processed and shipped on the next business day. Expedited orders placed after 1:00 p.m. (EST) or on weekends or holidays will ship on the following business day.

We are working to bring Roller Rabbit to our international markets. Currently, we do not offer international shipping, however will do so very soon. Sign up to our mailing list to be notified of updates on international shipping changes.

Please note the following:

  • We are unable to ship to P.O. boxes.
  • We do not ship on Saturdays, Sundays, or holidays.
  • Orders to Alaska and Hawaii cannot be expedited.
  • Personalized items ship separately and will take up to 10-12 business days to ship.


Shipping Method

Estimated Delivery Time


UPS Ground (Orders $149.99 and under)  3 - 7 Business Days $11.95
UPS Ground (Orders $150 and over) 3 - 7 Business Days FREE
UPS Priority 2-3 Business Days $29.95
UPS Express 1-2 Business Days $39.95


If you have questions regarding your order status, please contact our customer service line (Monday - Friday, 10am ET - 5pm ET) at 877.695.7655 (toll-free) or email