Shipping
Orders placed before 12:00 PM ET, Monday through Friday, are typically processed and shipped the same business day. Orders placed after 12:00 PM ET, or on weekends and holidays, are typically processed and shipped the next business day (including expedited orders).
Please note the following:
- Personalized orders will take up to 10 days to ship.
- We ship domestically and internationally.
- We are unable to ship to P.O. boxes.
- We do not ship on Saturdays, Sundays, or holidays.
Holiday Shipping Cutoffs
Please order by the following dates to receive your orders by December 25th:
- Personalized Product Orders: Order by 12 PM ET Monday, December 5th.
- Ground & International Shipping Orders: Order by 12 PM ET Monday, December 14th.
- Express Shipping Orders: Order by 12 PM ET Monday, December 21st.
- Priority Shipping Orders: Order by 12 PM ET Monday, December 22nd.
Domestic Shipping
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Ground (Orders $99.99 and under) | 3 - 7 Business Days | $13.50 |
| Ground (Orders $100 and over) | 3 - 7 Business Days | FREE |
| Express | 2 - 3 Business Days | $36.50 |
| Priority | 1 - 2 Business Days | $46.50 |
International Shipping
Orders may take longer to ship due to commercial regulations. We ship via DHL and UPS, depending on your shipping country. Rates are calculated at checkout. Duties, taxes and shipping are calculated and charged at checkout.
Route Package Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route is available to add to your order at checkout. Route provides low-cost shipping protection for your package in the event it gets lost, stolen, or damaged in transit. If you experienced an issue with your order, please file a claim with Route’s team here.
If you have questions regarding your order status, please email our customer service team at service@rollerrabbit.com.