Returns & Exchanges

Customer Care

Shipping

Orders placed before 1:00 p.m. (ET) on Monday - Friday will be processed and shipped same-day. Orders placed after 1:00 p.m. (ET) will be processed and shipped the next business day. Orders placed on weekends or holidays will be processed and shipped on the next business day. Expedited orders placed after 1:00 p.m. (EST) or on weekends or holidays will ship on the following business day.

Please note the following:

  • All prices are in USD.
  • We ship to US, UK, Canada and Australia.
  • We are unable to ship to P.O. boxes.
  • We do not ship on Saturdays, Sundays, or holidays.
  • Orders to Alaska, Hawaii, UK, Canada and Australia cannot be expedited.
  • Personalized items ship separately and will take up to 10-12 business days to ship.
  • International Orders: Customers are responsible for paying duties and taxes upon delivery.

DOMESTIC SHIPPING RATES

Shipping Method

Estimated Delivery Time

Cost

Ground (Orders $149.99 and under)  3 - 7 Business Days $13.50
Ground (Orders $150 and over) 3 - 7 Business Days FREE
Express 2-3 Business Days $36.50
Priority 1-2 Business Days $46.50

 

INTERNATIONAL SHIPPING RATES

Orders may take longer to ship due to commercial regulations.

International Shipping Method 

Estimated Delivery Time

Cost

Australia Standard

7-10 Business Days

$26.50

Canada Standard

7-10 Business Days

$23.08

United Kingdom Standard

7-10 Business Days

$26.18

 

If you have questions regarding your order status, please contact our customer service line (Monday - Friday, 10am ET - 5pm ET) at 877.695.7655 (toll-free) or email service@rollerrabbit.com