Returns & Exchanges

Customer Care

Holiday 2024 Shipping Cutoffs:

Domestic Orders:

Ground: Friday, December 15 by 1PM ET

Express: Tuesday, December 19 by 1PM ET

Priority: Order Deadline: Thursday, December 21 by 1PM ET

International Orders:

Friday, December 15 by 1PM ET

Shipping

Orders placed before 1:00 PM ET on Monday - Friday will be processed and shipped same day. Orders placed after 1:00 PM ET will be processed and shipped the next business day. Orders placed on weekends or holidays will be processed and shipped the following business day (including expedited orders).

Please note the following:

  • We ship to domestically and internationally.
  • We are unable to ship to P.O. boxes.
  • We do not ship on Saturdays, Sundays, or holidays.

Route Package Protection 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you experienced an issue with your order, please file a claim with Route’s team here

DOMESTIC SHIPPING RATES

Shipping Method

Estimated Delivery Time

Cost

Ground (Orders $149.99 and under)  3 - 7 Business Days $15.00
Ground (Orders $150 and over) 3 - 7 Business Days FREE
Express  2-3 Business Days $36.50
Priority 1-2 Business Days $46.50
INTERNATIONAL SHIPPING RATES

Orders may take longer to ship due to commercial regulations. Duties, taxes and shipping are calculated and charged at checkout!


If you have questions regarding your order status, please email our customer service team at service@rollerrabbit.com