1. Can I return my online order in a Roller Rabbit store?
Yes, most online orders can be returned at Roller Rabbit retail locations. Items must meet our return policy guidelines, including being unworn and with original tags attached. We recommend bringing your order confirmation email or packing slip to make the return process as smooth as possible.
2. Do all Roller Rabbit stores carry the same products?
While many of our signature styles, including our iconic prints and classic pajama silhouettes, are available across stores, product selection can vary by location. Some stores may carry exclusive styles or seasonal items not available elsewhere.
3. Can I check if an item is available at a specific store?
Yes. You can contact your local Roller Rabbit store directly to check product availability. Store teams are happy to help you locate a specific item or suggest similar styles. You can find our stores locations here.
4. Do Roller Rabbit stores offer gift wrapping?
Yes, Roller Rabbit stores offer gift wrapping services; including gift notes and gift wrapping options. Availability may vary by location, especially during busy holiday periods, so it is a good idea to call ahead to confirm.
5. Can I use my Roller Rabbit gift card in-store?
Yes, Roller Rabbit gift cards can be used at retail locations. Simply present your physical or digital gift card at checkout.
6. Can I return or exchange an item purchased in-store?
Yes, items purchased in-store can typically be returned or exchanged at a Roller Rabbit store if they meet return policy requirements. Be sure to bring your receipt for faster processing. Orders purchased in-store cannot be returned online.
7. Do Roller Rabbit stores offer personal shopping or styling help?
Yes. Store associates are happy to help you find the right fit, gift, or outfit. Whether you are shopping for yourself or someone else, personal assistance is available in-store.
8. Are fitting rooms available in Roller Rabbit stores?
Yes, all of our stores have fitting rooms so you can try on items before purchasing. Availability may vary during peak shopping times.
9. Do Roller Rabbit stores carry exclusive or limited-edition items?
Yes, all locations carry store exclusive styles that may not be available online. Visiting a store is a great way to discover unique pieces!
10. What are Roller Rabbit store hours?
Store hours vary by location. Check our stores page on the website or contact the store directly for the most up to date hours, especially during the holiday season.
11. Can I buy online and pick up in-store at Roller Rabbit?
Select locations may offer buy online, pick up in-store. Availability can vary, so check with your local store for details.
12. Are pets allowed in Roller Rabbit stores?
Policies vary by location. Some stores may allow well-behaved pets, but it is best to check with your local store before visiting.