We love helping you add a personal touch to your favorite items! Here’s what you need to know about personalized items before placing an order.

Once you place an order for a personalized item, there’s a one-hour window to request a cancellation. We’ll do our best to accommodate, but since we start processing orders quickly, cancellations aren’t guaranteed. If you need to make changes, please contact us immediately at service@rollerrabbit.com

Personalization takes a little extra time, up to 10 business days before your order ships. Expedited shipping is not available for personalized products. Orders containing both personalized and non-personalized items may ship separately.

Not all products or colors are available for personalization, but we’re always working to expand options!

Since personalized items are custom-made just for you, they’re final sale and can’t be returned or exchanged.  

You can find a full collection of our personalizable items here.

We offer personalization on a limited selection of items and colors. We are working to expand these options in the future!

It takes up to 10 business days for personalized orders to ship.

No, personalized items are final sale and cannot be returned or exchanged, as they are made to order.

Roller Rabbit Rewards is a rewards and referrals program that allows you to earn points for every dollar spent, receive exclusive access to products, and more!
Roller Rabbit Rewards is a points-based rewards program with different membership tiers. Check out the information below to learn more about the program!

Membership tiers are based on your annual spending. The annual rolling year is a 12-month period starting when you reach a certain tier. The membership tiers determine which benefits you receive.

Moby Tier: Spend $0 - $500

Hathi Tier: Spend $501 - $1500

Monkey Tier: Spend $1501+

Refer a Friend is our referral program that allows you to share a 20% off code with friends and receive 20% off code in return after they buy. The 20% off codes can only be redeemed on orders over $150.

Please note that each code is single-use and can only be used once. Cannot be applied to previous purchases. Cost of shipping is not included. Codes cannot be combined with other offers and cannot be used on gift cards.

As soon as you sign-up for an account with us, you will be rewarded with 50 bonus points. If you already have an account with us prior to the launch of the program, the 50 points will already be in your account. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts.

Dollars spent translate into points earned! Depending on the tier you are in, you will receive a different number of points per dollar.

Moby Tier: 1 point for every dollar spent

Hathi Tier: 1.25 points for every dollar spent

Monkey Tier: 1.5 points for every dollar spent

You must check-out using the same email address that you've created your account with. Double check that when you checkout, especially when using ShopPay and other third party checkouts, that you are using the correct email address.

Yes, if you return your order, the points from that order will be deducted from your account.

Your points will start accumulating when you sign up for the loyalty program. Prior orders will not be applied.

Unfortunately, we don’t allow multiple discount codes to be used in a single order. This means you can only use one discount code or reward point offer on a single purchase. However, you can use either a discount code or a reward point offer with a gift card.

On Desktop:

1. Log in to your account
2. Add items to your cart
3. At checkout, select how many points you'd like to apply to your purchase in the right-hand promo bar

On Mobile:

1. Log in to your account
2. Add items to your cart
3. At checkout, expand your order summary.
   Select the amount you want to apply to your purchase using the drop-down in the box.

*Please note, that you may not apply a reward that covers more than your order value.

To keep your Roller Rabbit Pima Cotton pajamas looking (and feeling) dreamy, wash them in cold water on a gentle cycle with like colors. Turning them inside out helps protect the print and those lovely natural fibers. Skip the heavy softeners—they like to breathe! Pima is wonderfully durable, but a tiny bit of shrinkage after the first wash is totally normal.

Because Pima Cotton is a natural fiber, it may snuggle up just a little in that first wash. The best way to keep everything perfectly cozy? Air dry! If you’re in a hurry, tumble dry on the lowest heat and take them out while they’re still slightly damp. A little TLC goes a long way.

One word – heat. The best way to avoid shrinkage in your 100% Pima Cotton pajamas is to wash them in cold water and air-dry them.

Your Roller Rabbit Pajamas will get better with age; the fabric stays softest when it is worn for longer periods and machine-washed in cold water on a delicate cycle with mild detergent.

We developed a 50/50 combination of our fan-favorite Pima Cotton and paired it with the ultra-soft regenerated cellulose fiber – Modal. The final product – Pima Soft - gives us a luxurious fabric that highlights Modals’ buttery soft finish and Pima Cotton’s cool hand-feel.

Modal is a superstar fiber made from beech tree pulp (yes, trees!). We blend it with our signature Pima Cotton to create Pima Soft, a magical 50/50 mix designed for cloud-level comfort and everyday durability. Basically: the best of both worlds.

Why we love Modal in our loungewear:

• Buttery Softness: Deliciously plush and only gets softer with every wear.
  
• Temperature Regulation: Cool to the touch and breathable—perfect for warm sleepers.
  
• Moisture Wicking: Helps keep you fresh by pulling moisture away.
  
• Shape Retention: Drapes beautifully and resists shrinkage, so your favorites keep their shape wear after wear.

Pima Soft loungewear should always be washed in cold water, on a gentle/delicate cycle, and preferably in a mesh bag. Turn garments inside out to minimize surface wear and pilling! Lastly, don’t forget to use a mild detergent and NEVER use chlorine bleach! Lying your loungewear and pajamas flat to dry is the safest way to avoid losing the luxurious hand feel and changing its shape! If a dryer needs to be used, use the lowest heat setting!

Because Pima Soft is made with Modal (hello, beech trees 🌳), it prefers a little less time in the spin cycle. Washing too often can tire out the fibers, so give your loungewear a breather between wears. Fewer washes = happier fabric (and fewer little pills).

A few friendly care tips to keep things feeling fabulous:

• Skip the chlorine bleach: It’s a bit too harsh and can weaken fibers and fade prints.
  
• Keep it cool: High heat can cause fibers to contract, so stick to low temps when washing and drying.
  
• Be gentle with stains: Pre-treat with a mild remover and avoid strong chemicals—your Pima Soft will thank you.
  

Treat it sweetly, and it’ll stay buttery-soft for the long haul!

Our Pima Cotton fabric (think, the classic pajamas you’ve known and loved from us for years) is made with 100% Pima Cotton. Our Pima Soft fabric is made from a blend of our Pima Cotton and Modal fabrications, offering you updated, ultra-soft loungewear to add to your collection.

Hand block printing is a centuries old craft performed by the finest artisans in India. This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.

Please follow the washing instructions on each individual garment. As a general rule, treat our products as hand wash items, particularly our comforters. Please wash with mild detergent under the gentle cycle with cold water. We recommend line drying, especially if the item has intricate embroidery, delicate tassels, other embellishments or is one of our bedding items. We recommend using dryer or tennis balls when tumble drying our quilts and baby blankets although line drying is preferred if possible. For our cult-classic, double-faced, long-staple thread cotton pajamas, we recommend only tumble drying on low heat setting to avoid excessive shrinkage.

Due to the handmade nature of some of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to ensure accuracy and consistency, sometimes variations happen during production and drying times. In addition, color accuracy may differ depending on your screen settings. If you are unsatisfied with your item, please view our Returns & Exchanges policy. If you reach out to our service@rollerrabbit.com email address to discuss a product you have received, please include pictures showing the issue you encountered along with the whole garment and the tag. Including the date and location of purchase will also make it easier for us to assist you!

The price listed on the website when you added the item to your bag is the price of the item you purchased. Occasionally, prices for our website can be less or more than what is listed on the price tag hanging on the garment (depending on if the item has gone on clearance/sale or if there has been an overall price change to account for the changing cost of producing an item). If you believe that the price listed on your order confirmation and what was listed online was different, please contact service@rollerrabbit.com with the order confirmation and the price you believe was listed on the webpage and our team will be happy to ensure that you were charged the correct amount at the time of purchase.

1. Can I return my online order in a Roller Rabbit store? 

Yes, most online orders can be returned at Roller Rabbit retail locations. Items must meet our return policy guidelines, including being unworn and with original tags attached. We recommend bringing your order confirmation email or packing slip to make the return process as smooth as possible.

2. Do all Roller Rabbit stores carry the same products? 

While many of our signature styles, including our iconic prints and classic pajama silhouettes, are available across stores, product selection can vary by location. Some stores may carry exclusive styles or seasonal items not available elsewhere.

3. Can I check if an item is available at a specific store? 

Yes. You can contact your local Roller Rabbit store directly to check product availability. Store teams are happy to help you locate a specific item or suggest similar styles. You can find our stores locations here.

4. Do Roller Rabbit stores offer gift wrapping? 

Yes, Roller Rabbit stores offer gift wrapping services; including gift notes and gift wrapping options. Availability may vary by location, especially during busy holiday periods, so it is a good idea to call ahead to confirm.

5. Can I use my Roller Rabbit gift card in-store? 

Yes, Roller Rabbit gift cards can be used at retail locations. Simply present your physical or digital gift card at checkout.

6. Can I return or exchange an item purchased in-store? 

Yes, items purchased in-store can typically be returned or exchanged at a Roller Rabbit store if they meet return policy requirements. Be sure to bring your receipt for faster processing. Orders purchased in-store cannot be returned online.

7. Do Roller Rabbit stores offer personal shopping or styling help? 

Yes. Store associates are happy to help you find the right fit, gift, or outfit. Whether you are shopping for yourself or someone else, personal assistance is available in-store.

8. Are fitting rooms available in Roller Rabbit stores? 

Yes, all of our stores have fitting rooms so you can try on items before purchasing. Availability may vary during peak shopping times.

9. Do Roller Rabbit stores carry exclusive or limited-edition items? 

Yes, all locations carry store exclusive styles that may not be available online. Visiting a store is a great way to discover unique pieces!

10. What are Roller Rabbit store hours? 

Store hours vary by location. Check our stores page on the website or contact the store directly for the most up to date hours, especially during the holiday season.

11. Can I buy online and pick up in-store at Roller Rabbit? 

Select locations may offer buy online, pick up in-store. Availability can vary, so check with your local store for details.

12. Are pets allowed in Roller Rabbit stores? 

Policies vary by location. Some stores may allow well-behaved pets, but it is best to check with your local store before visiting.